Sacramento Native American Health Center
Dental Patient Services Representative (Finance)
Makes appointments when necessary. Verifies insurance and/or payment method for appropriate department. Takes and delivers messages as needed.
Responsible for dental scheduling using approved template and guidelines.
Communicates with Dental Treatment Coordinators when treatment appointments are needed.
Conduct patient screenings by assessing pain levels for emergency appointments as required by contracted insurances.
Conducts reminder calls and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts.
Educates and reminds all patients (new and established) about appointment policies when appointments are made in person and on the telephone.
Utilizes software features to maximize patient access and ensures all patients are checked in,checked out, or cancelled in a timely manner.
Responsible for screening and collection of current billing coverage information.
Collects and records patient payments for services rendered daily.
Reconciles daily cash drawer and patient payments for Patient Financial Services management.
Responsible for ensuring information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing and verifying any paper documents to make sure that all forms are completed, identified, signed and corrected.
Verifies eligibility with Managed Care, Medi-Cal, private insurance, and determines co-payment (s) when appropriate.
Verifies patients have updated their patient consents and demographic information within the last 12 months, and alerts the appointment appropriately for update to occur at the clinical front desk.
Completes daily corrections as requested by Department Manager/Lead
Maintains the upmost confidentiality and adheres to Health Information Portability and Accountability Act (HIPAA) laws in handling all healthcare related patient information.
Abide by industry best practices (e.g. proper PPE, ergonomic posture, etc.) to maintain a safe working environment; report safety issues or concerns to your supervisor or the Safety Officer immediately; review Safety and Health plans, understand, and ask questions regarding safe practices in work areas.
Any additional duties as requested by department directors and the Patient Financial Services