YMCA OF THE PIKES PEAK REGION INC.
Association Director of Membership Sales (Finance)
Minimum age of 21 years old
Bachelor's degree in related field (Marketing, communications) preferred or three years of general work experience or a combination of education and work experience in related field.
5 Years supervisory experience in customer service and sales
Excellent personal computer skills and experience with standard business software.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Requires proven track record in membership development and retention and fiscal management.
Project management experience preferred
KEY FOCUS AREAS:
Develop, meet and exceed annual membership sales and retention goals.
Demonstrate consistent excellence in sales presentations, closing techniques, telephone and in-person service, and prospective member engagement.
Implement membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of front desk procedures around service and engagement. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions and standard operating procedures.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
Accountable for comprehensive knowledge of all YMCA mission, services, products, pricing policies and systems.
Provide monthly sales and retention reports by center and staff member.
Assist branch membership directors in additional promotion, sales and relationship building techniques.
Ensures resolution of Centers membership issues as needed
Colorado Springs is a thriving city with over 30 Fortune 500 companies and a leader in the aerospace and defense industries. It also has a diverse collection of non-profit organizations and businesses with a large number of tourist attractions. Colorado Springs is going through an exciting period of growth right and was recently ranked #2 on the "best places to live" list. Here is the link to the article that was published in April 2018.Colorado Springs.
Also, for more information about Colorado Spring and surrounding areas, please visit ChooseColoradoSprings where you can find about Colorado Springs and the surrounding areas.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.
TARGET DATES FOR PROCESS:
Deadline for resumes/applications........................(10/16/2019)
Interviews anticipated by…………………..........(10/22/2019)
Decision anticipated by……………………........(10/29/2019)
Position start date………………………….........(TBD)