Manager Network and Unified Communications (E5946) (Information Technology)

Job Summary
The overall purpose of this position is to fully manage and enable the evolution of network and unified communications services. This includes planning, selecting, and implementing network and unified communications products and services in support of IEEE's organizational units' needs and objectives. This position also provides leadership and focus for the architecture, integration, development, and support of network and unified communication technologies.
This position typically reports to a Director role and manages approximately 5 direct reports. The role is primarily operational with strategic input.


Key Responsibilities

• Provides day-to-day proactive management of staff resources responsible for network infrastructure and services, messaging, video, and telephony services
• Provides leadership for the network architecture, implementation, and ongoing development of electronic systems and services
• Evaluates response time, utilization, and error data and provides traffic analyses, capacity planning, and network/system designs as required
• Leads and facilitates the development of network strategies
• Evaluates, plans, recommends, and implements voice, call center, and enterprise network (LAN/WAN/Cloud) systems and services
• Formulates monitoring policies, procedures, maintenance, standards, performance metrics, and specifications relating to network system management
• Maintains the security of the network infrastructure and ensures that established policies and processes are followed to reduce/mitigate security exposures
• Develops, maintains, and enforces network and unified communications policies
• Recommends and implements advanced network and unified communications solutions that are consistent with industry standards and best practices
• Provides expert consultation to project teams with regard to the application and implementation of unified communications, network police,s and agreed architectures
• Implements and manages a services platform providing Web and Audio conferencing services for IEEE Staff and volunteers
• Provides guidance to the Global IEEE Infrastructure team, providing network and unified communications services to the India office

Education

• Bachelor's degree or equivalent experience Computer Science, Electrical Engineering or related field Req
• Master's or other advanced degree Pref

Work Experience

• 4-7 years computer/technology related work in a leadership role and direct experience involving network and unified communications architectures, Internet communications protocols (TCP/IP), and monitoring strategies in large, distributed, high performance, business critical networked environment Req
• 7-10 years demonstrated hands on experience understanding and integrating existing systems and technology, and leveraging emerging technologies around enterprise voice and data networks (Preferably with Cisco and F5 product lines) Req
• Experience with managing telecom infrastructure and VoIP network. Req
• 7-10 years of demonstrated experience in managing service providers and carriers to deliver a global enterprise network infrastructure. Req

Skills and Requirements

• Knowledge of and implementation experience with network technologies and architectures
• Knowledge of application development life cycle models and issues, especially pertaining to network and unified communications components
• Knowledge of WAN/LAN/Internet network topologies, protocols, and architectures
• Knowledge of telephony/voice networks
• Knowledge of an enterprise computing environment and QoS
• Knowledge of routers, switches, and layer 2-7 load balancers
• Knowledge of network troubleshooting techniques.
• Knowledge of distributed processing operations, procedures, and equipment
• Knowledge of computers and software
• Knowledge of virtualized computing and networking environments, including VMWare
• Knowledge of Cloud Computing network services, including AWS
• Knowledge of Windows Active Directory or LDAP a plus
• Knowledge of Web Conferencing services, including audio conferencing services
• Working knowledge of systems and network performance monitoring
• Strong knowledge of network systems security best practices and technologies such as Firewalls and VPN
• Ability to process information logically and solve problems
• Ability to identify and define user enterprise network needs
• Must possess excellent communication skills to clearly discuss all aspects of service delivery and expectations and be able to clearly convey ideas provide technical/project and support information to technology suppliers, industry experts and IEEE Staff
• Ability to clearly articulate requirements, deliverables, assumptions and other information related to projects and formal project management
• Ability to present project status and implementation of new technology to project teams and IT management
• Ability to work with technical software, hardware, and network vendors in evaluating and implementing complex secure environments
• Must have excellent interpersonal skills and be able to contact and support internal IEEE customers utilizing IT technology, infrastructure, hardware, and network services as well as members, customers, and partners in providing technical services and support where necessary
• Must possess good communications and writing skills that will assist with the delivery and presentation of information to peers, staff, groups and leaders in the organization
• Must have and demonstrate strong project management skills
• Must demonstrates professionalism in business dealings particularly and when challenged must be able to handle pressure, remain objective and be diplomatic
• Must be able to coordinate teams to solve problems and be motivated/capable of managing the problem until resolved within accepted time tolerances
• Must be self-motivated, enthusiastic and must possess a self-directed work style
• Capable of handling complex changes and support of these systems and while maintaining security in a real-time environment

Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.