Zenique Hotel Managment LLC
Guest Room Attendant (Finance)
18 years of age or older
Push (50) pounds, Lift (30) pound with ease
Stand and walk for varying lengths of time, often long periods
Must be able to bend, stop, squat and stretch on a regular basis
Willing to work on weekends and holidays if required.
Must have basic knowledge of housekeeping equipment and various cleaning chemicals
General Responsibilities:
Clean guest rooms and bathrooms with speed, attention to detail, and with accuracy per hotel brand and Zenique standards.
Consistently meet deadlines by cleaning the number of room assigned by minutes per rooms.
Communicate with the Front Desk to inform rooms are ready to sell. Room must be thoroughly cleaned, amenities replenished and inspected per standard operation procedure.
Follow Zenique's Standard Operating Procedures (SOP) for cleaning a guest room
Report any equipment malfunctions and room condition issues by submitting work order to the facility manager or front desk.
Knowledgeable of all cleaning agents. Adhere by safety and sanitization regulations outlined by OSHA.
Understand all hotel safety procedures.
Perform other duties as needed and requested by management
Core Accountabilities:
Providing guests with an exceptional room at check-in through attention to detail, thorough cleaning of each guest room, and thorough daily inspections prior to putting the room back in service for rent
Greet all guests you encounter with a smile and provide exceptional customer service to all through conversation, assistance, and problem solving. Assist guests with requests and questions.
Understand all Zenique's safety and emergency procedures. Housekeeping is a demanding job and it is important part of the operations to understand procedures such as proper lifting, ladder safety, first aid, eye protection and chemical safety.
Inspect room condition to ensure light, phone, T.V., PTAC and all other functioning units are in working order.
Use correct cleaning chemicals per OSHA standards.
Ensure assigned master key is on hand from the start of shift to the end of shift.
Report any illegally activity to management (i.e. drug, weapons, prostitution, etc.)
Report all lost and found items to the Facilities Manager.
Remove all dishes, glassware and trash from room.
Make beds according to the hotel brand standards.
Clean bathroom area such as toilet, shower, sink, floor, light fixture, vent, vanity and mirror by using the proper cleaning chemicals and tools.
Ensure glassware and ice bucket are clean according to Zenique and Hotel standards.
Vacuum and clean all debris from closet
Ensure luggage rack is present and in working condition.
Ensure the correct number of pants and shirt hangers are present per brand standards.
Vacuum guest room carpet and corridor assigned to you.
Replenish room amenities according to hotel brand standards. Such as shampoo, conditioner, body wash, soap, mouth wash, etc.
Understand all hotel Safety procedures such as proper lifting, ladder safety, first aid, eye protection and chemical safety.
Perform deep clean assignments as instructed by the Facility Manager.
Dust all furniture and artwork. Dusting must happen behind and on top of on TV's, artwork, window sills, microwaves, refrigerator, etc.
Clean walls, ceilings, woodwork, windows and door panels.
Empty trash and wash wastebasket as needed.
Ensure all guest rooms are safe and secure. Verifying by closing the door and that the latched is closed.
Greet all guests in a prompt and courteous manner, with a smile and asking how everything with their stay is.
Practice safety standards at all times and keep the property safe for guest and fellow employees.
Optimum Attributes:
Strong attention to detail
Determined and motivated to meet and exceed expectations
Responds promptly to any guest inquiries or complaints.
Reliable, responsible and dependable.
Well groomed and have a professional appearance
Effective communication skills.
Pleasing personality
Good team player
Good listener
Open with praise, discreet with criticism.
Zenique Hotel Management an Equal Opportunity Employer