UNITED FEDERAL CREDIT UNION
Digital Experience Strategy Manager (Engineering)
General Summary (What is done and why)
The Digital Experience Strategy Manager is responsible for managing the digital product/service delivery life cycle from strategic planning to tactical launches in support of the digital needs of credit union members and prospects. The Manager leads the business case creation (including scope, resources, and budget), obtains approval and leads the launch of new solutions that improve experience, drive retention, create efficiencies and create opportunities for growth in the digital delivery channel according to the Digital Roadmap. The digital product and service delivery channel includes, but is not limited to: online & mobile banking, mobile apps, P2P, CPFM, bill pay, digital payments, mobile wallet, biometrics, AI, UX, other disruptive digital financial technologies, as stated in the Digital Roadmap.
Ensures the delivery of the credit union's digital products and services meet the needs of current and future members (customers), working in partnership with the Director of Digital Operations and Software Engineering Manager to determine scope, design, delivery and measurement of the digital channel.
Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)
Education (Minimum education and experience required to perform the duties of this position) position)
Experience
In addition to the education requirement:
Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)
Required Competencies
Mental Requirements
Tools and Equipment Used
Working Relationships/Contacts (Positions with which incumbent has frequent contact)
Physical Demands (Physical effort generally associated with this position)
Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is a potential for eyestrain from reading detailed reports/invoices and the computer screen. Deadlines, workloads and pressure to achieve goals may cause increased stress levels.
Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)
Internal: Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephone, etc.) No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.
External: Some travel to branches may be required; however, information on environmental conditions is not available.