Senior Claims Representative (Administrative)
At Penn National Insurance, we're on a mission to help people feel secure and make life better when bad things happen. For over 106 years, we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do. We market our products through a network of 1,200 independent agency operations in 12 states.
About the Role:
Are you an experienced claims professional who thrives on resolving complex cases and making a meaningful impact? Join our dynamic claims team as a Senior Claims Representative, where you'll manage a diverse caseload and guide claims from investigation through resolution — all while working within best practices and industry standards.
You'll collaborate with internal and external stakeholders to deliver timely, fair, and legally compliant claim settlements that reflect our commitment to integrity and customer satisfaction.
Key Responsibilities:
Investigate, evaluate, and resolve property and casualty claims in accordance with company guidelines, legal statutes, and policy provisions.
Manage an active caseload of 50–275 claims depending on division.
Negotiate settlements, pursue subrogation and salvage opportunities, and document claim files thoroughly.
Communicate effectively with claimants, insureds, legal and medical professionals, agents, and internal teams.
Attend hearings or court proceedings as necessary.
Prepare clear, accurate reports and maintain compliance with internal audit standards.
Participate in catastrophe response efforts as needed.
Apply sound judgment in verifying coverages, reserving, and pursuing the most effective resolution strategies.
Qualifications:
Education:
Associate's degree or equivalent experience required.
Continuing education or certifications such as AIC, SCLA, or Workers' Compensation courses (PA 10–13) preferred.
Experience:
Minimum of 5 years in property/casualty claims handling.
Technical Knowledge & Skills:
In-depth understanding of tort law, state regulations, and policy provisions.
Familiarity with insurance-related terminology across medical, legal, automotive, and construction contexts.
Proficiency in Microsoft Office Suite and claims management systems.
Strong communication, negotiation, and decision-making skills.
Ability to work independently and as part of a collaborative team.
What We're Looking For:
A strong business acumen with a customer-first mindset
Highly organized and results-driven
Adaptive to change and comfortable in ambiguous situations
Committed to personal development and peer mentorship
Strong sense of accountability and urgency
JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver's license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.
Why Penn National Insurance?
Joining our team means becoming part of a supportive, inclusive, and growth-oriented environment where your expertise is truly valued. We offer a competitive salary, comprehensive benefits, and meaningful opportunities for career development and advancement. You'll have the chance to make a real impact—helping clients navigate complex claims while contributing to a company that prioritizes integrity, collaboration, and continuous improvement. Here, your voice matters, your work is recognized, and your professional growth is a shared priority.
Only candidates from the following states will be considered for opportunities with Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.
