Senior Service Partner Manager (Information Technology)
Senior Service Partner Manager
#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning and teamwork. We mean things like actioning with curiosity, speaking up with original ideas, and committing to each other as one team.
We're looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
And we want you to join us. We're hiring a Senior Service Partner Manager
This role is part of EA's Customer Experience organisation. The Customer Experience organisation strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us.
The Senior Service Partner Manager will build strong relationships with our chosen outsourced Service Partners and have accountability for their day to day operational performance. They will champion EA's culture and vision and will work to empower and encourage their partners to provide a Signature Experience that Connects, Resolves, and Exceeds the expectations our most passionate game enthusiasts.
This Manager will work with multiple global teams across Customer Experience including Operations, Insights, Partner and Programs. A typical day might see this person analyzing performance KPIs and working with our Partners to promote value added services. This position will require willingness and availability to travel and may require relocation.
So how does the Senior Service Partner Manager make great experiences for player? They:
If you're interested in this role, you'll need these skills or experiences: