TVS SUPPLY CHAIN SOLUTIONS NORTH AMERICA, INC.
Enterprise Account Manager (Finance)
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct client visits and present service offerings to multiple business units to uncover and realize encirclement and wallet share growth opportunities. Establish strong relationships with key external decision-makers. Proactively work with key external stakeholders to confirm customer satisfaction. Understand client history, analyze customer trends, and provide appropriate reporting to internal management on account performance in comparison to contract and forecast. Maintain the position of point of resolution for escalated issues. Monitor and act upon client satisfaction survey results. Lead periodic business review meetings with clients. Obtain key information to build strong business profiles including information on key contacts, locations, and standard operating procedures. Develop and lead internal cross-functional teams to address process improvements. Decipher current and target customer organizational structures, key decision makers, and customer buying processes and sourcing behaviors. Utilize this information for growth opportunities. Develop customer value propositions and ROIs that are competitive or better than the competition in the customers view. Understand target customer product trends and specifications and communicate requirements to Business Development and Engineering teams. Develop and execute account management plans, project plans, and implementation of budgets relating to encirclement opportunities. Deliver reports and presentations to internal and external audiences. Other duties as assigned.
Competencies
Strong Negotiation Skills Self-Starter Assertive Results Driven Can-Do Attitude Excellent Written & Oral Communication Skills Team Player Ability to operate both at strategic and tactical level Analytical and Problem-Solving Skills Ability to manage multiple priorities and tasks simultaneously Excellent self-discipline, works under limited supervision
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
This job is performed in a warehouse environment, which is subject to seasonal temperatures and regular exposure to forklift traffic. Steel-toed shoes and vests are required personal protective equipment (PPE) when in a warehouse location.
Position Type/Expected Hours of Work
Full Time Exempt. Schedule flexibility for extended or unplanned work hours is required.
Travel
Travel between locations and customer sites will be required.
Education and Experience
Bachelors degree in Business Administration, Engineering, Sales & Marketing or equivalent combination of education and experience is required 5+ years of relevant supply chain or manufacturing experience. 3PL and Warehouse exposure strongly preferred. Previous program management experience is required. Demonstrated experience in customer account planning and the ability to build and manage customer relationships Must have strong, demonstrated negotiation experience/skills with a track record of success, resulting in significant financial and operational benefit for the organization Ability to effectively communicate information and respond to questions from groups of executives, managers, clients, customers, and the general public. Possess strong communication skills to educate and influence an executive-level audience. Create and present information including charts, graphs, and diagrams. Ability to meet aggressive deadlines and maintain strong internal customer focus required Lean Six Sigma, PMP, CAPM certifications are preferred. Fluency with Microsoft Office software tools including Excel, Word, PowerPoint and Visio.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.