On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions' innovations, products and services play essential roles in people's lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.Centralized Managed and Support operations is part of the Managed Services organization that supports external customers. Our mission is to be the leading provider of integrated mission-critical services that make our customers' operations reliable, smarter and more efficient while delivering exceptional customer experiences and outcomes.Lead the team responsible for creation of security update solutions for our customers. The team creates security update products that are installed on customer systems. The teams responsibilities include product creation, test lab management, product and system testing, issue resolution, and customer entitlement. You will also be responsible for:
Meeting contractual requirements and service level agreements (SLAs) for customer delivery
Measuringand monitoring performance against SLAs
Identifying and implementing ideas to increase cadence of security updates
Managingcost of solution delivery
Bachelors Degree
minimum 10 years of professional work experience
minimum 5 years experience leading teams
minimum5 years working in an IT or other technical environment
Experience in a software test environment preferred
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, creed, color, religion, national origin, sex, age, marital status, citizenship status, sexual orientation, gender identity or expression, genetic information, disability, status as a disabled veteran or veteran of the Vietnam era, or any other legally protected characteristic or activity.