Sonesta International Hotels Corporation

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Director of Guest Services (Administrative)



Job Description Summary

Under the general guidance of the Director of Rooms, direct all Front Office related duties. Connect with arriving, departing, and in-house guests using the hotel Property Management System aligned with Sonesta Policies and Procedures.

Job Description

  • Manage Front Desk Managers
  • Drive core values to positively impact both Employee and Guest Satisfaction scores
  • Represent and/or assist Director of Rooms in all necessary meetings, as required, to ensure effective inter-departmental communication
  • Liaise with Director of Rooms and General Manager on all issues/feedback raised in internal and external reports, including guest surveys
  • Handle guest queries and requests as needed
  • Record all/any incidents that occur in the hotel, log and follow up with the Director of Rooms
  • Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
  • Ensure guest privacy and security, respecting confidential information
  • Meet and welcome regular and VIP guests
  • Know the current & future availability situation at any given time, and also future availability
  • Be familiar with all hotel room types, numbers, layout, locations, rates
  • Know of all arrivals/departures and ensure guest names are used at all times
  • Undertake and complete any special projects, tasks or other requests by Director of Rooms

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Health Benefits (Health & Dental Insurance)
  • 401(k) Retirement Plan
  • Vacation
  • Sonesta Hotels & Other Outlets Discounts
  • Paid Holidays
  • Sick Days
  • Educational Assistance
  • Employee Recognition Programs
  • Newborn & Adopted Child Leave
  • Spousal & Domestic Partner Leave
  • Life Insurance
  • Short Term Disability
  • Long term Disability
  • Employee Referral Program
  • Credit Union
  • Direct Deposit
  • Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

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