Director of Guest Services (Administrative)

Job Description Summary

Under the general guidance of the Director of Rooms, direct all Front Office related duties. Connect with arriving, departing, and in-house guests using the hotel Property Management System aligned with Sonesta Policies and Procedures.

Job Description

• Manage Front Desk Managers
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Director of Rooms in all necessary meetings, as required, to ensure effective inter-departmental communication
• Liaise with Director of Rooms and General Manager on all issues/feedback raised in internal and external reports, including guest surveys
• Handle guest queries and requests as needed
• Record all/any incidents that occur in the hotel, log and follow up with the Director of Rooms
• Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
• Ensure guest privacy and security, respecting confidential information
• Meet and welcome regular and VIP guests
• Know the current & future availability situation at any given time, and also future availability
• Be familiar with all hotel room types, numbers, layout, locations, rates
• Know of all arrivals/departures and ensure guest names are used at all times
• Undertake and complete any special projects, tasks or other requests by Director of Rooms

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Health Benefits (Health & Dental Insurance)
• 401(k) Retirement Plan
• Vacation
• Sonesta Hotels & Other Outlets Discounts
• Paid Holidays
• Sick Days
• Educational Assistance
• Employee Recognition Programs
• Newborn & Adopted Child Leave
• Spousal & Domestic Partner Leave
• Life Insurance
• Short Term Disability
• Long term Disability
• Employee Referral Program
• Credit Union
• Direct Deposit
• Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.