Team Leader - Instructional Design (Project Management)
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
BRANCH DEVELOPMENT The Branch Development division at Edward Jones hires, trains, supports and develops the branch team to deliver the ideal client experience. As the key connection between branches and the home office, you'll play a vital role in driving positive results in the core profit center of the firm and in gaining critical insights that shape our business. Here, you'll help branch teams grow both their clients and their leadership skills, providing innovative thinking to continue evolving our training, development, recognition and rewards in ways that best engage our unique branches.
Cultivate the knowledge and skills of our branch teams through our Branch Training & Development departments: Study Team Advisor Training Advisor Coaching and Support Advanced Branch Support Asset and Office Sharing Branch Learning and Development This position is responsible for leading a team that design, develop, and implement training curricula for our branch teams. Branch Learning and Development, in collaboration with partnering areas, contributes to the learning and development of the branch team to support healthy, sustainable growth. Branch Learning & Development engages in the design, development, maintenance, and fulfillment of blended learning programs which include classroom, virtual, and online delivery methods.
The Team Leader's role in these efforts is to:
Ensure successful performance of the team
Interview and hire associates
Evaluate associate and team performance
Provide timely performance feedback
Schedule, allocate, and communicate resource assignments
Support associate development
Administer quality performance reviews
Adhere to human resource guidelines, policies, and compensation practices
Work collaboratively with stakeholders to allocate and prioritize resources.
Evaluate current and future skill and competency needs for the team and supervise individual development plans to meet the needs of the business.
Enhance own expertise by staying current on general industry and instructional technology trends.
Establish,continuously improve,and ensure adherence to development standards and best practices within the department for all learning solutions.
Supervise the continuity of the learning experience across programs.
Ensure compliance with firm WSPs.
A bachelor's degree in a training-related field, such as communication, education, or instructional design or equivalent experience is required.
Master's degree in education or a certification/advanced degree in instructional design and development, or related educational field, or equivalent experience is preferred.
Minimum Years of Experience Required
A minimum of seven years of business experience in a position with training design, development and delivery.
Direct experience managing operations of a learning design or similar organization.
Must have exceptional skills in: Needs Analysis, Design, Development, Delivery and Measurement aspects of Instructional Design. S/he will have to manage training projects which will encompass all five of these elements of instructional design. Experience with agile design as well.
Operational efficiency experience is a plus.
An in-depth knowledge of adult learning principles, creative training techniques, attributes of training course effectiveness, and training measurement techniques. Includes the Kirkpatrick Model, 5 Step Instructional Design Process, Criterion Reference Testing, Brinkerhoff evaluation method, and Successive Approximation Model (SAM).
Conduct needs analysis and implements project plans.
An in-depth understanding of instructional design (needs, design, develop, deliver and evaluate) methodology.
An in-depth knowledge of web-based and blended training concepts, tools and design methods.
Computer systems skills (Microsoft Word, Excel, SnagIt, Articulate, Captivate, etc.).
Basic knowledge of the systems used by the branches and home office.