iFly
Customer Service Representative (Administrative)
Responsibilities include:
• Greeting customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner
• Attracting potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product
• Maintaining a professional demeanor and speaking with articulation during face-to-face or phone interactions with potential customers
• Ability to multi-task while attending to high volumes of phone calls and customers in tunnel. Answering phones, processing new reservations, and re-scheduling existing reservations
• Sales and up-selling. Recommending different product upgrades that best fit the customer's needs
• Resolving product/service problems by clarifying the customer's complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution
• Maintaining customer's financial accounts and correctly processing payments
• Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control
Qualifications
• Customer service focus required
• Experience in retail sales or hospitality, as well as point-of-sale technology
•Confident phone interaction
• Ability to resolve conflict, multi-task, and analyze customer needs
• Friendly, upbeat, compassionate, personable
• Team player attitude, integrity, punctuality, and a professional appearance.
• Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers
• Basic computer skills required