PacifiCorp
Customer Service Market Research Administrative Manager- Portland, Oregon #50929 (Finance)
General Purpose
Plan, manage and direct the Market Research function at PacifiCorp. Responsible for selecting the appropriate research methodology and supporting techniques to improve customer satisfaction and address business objectives. The position works closely with internal clients and outside research vendors to deliver reliable and accurate research, detailed analysis of results, insightful research reports and actionable recommendations. Facilitates cross functional customer satisfaction improvement initiatives and associated tracking and reporting to all levels of management. In addition, the position works closely with internal clients to prepare and finalize industry benchmarking studies, weekly and monthly corporate reports, scorecards, and budget analysis.
Responsibilities
Requirements
Preferences
Employees must be able to perform the essential functions of the position with or without an accommodation.
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Primary Location: Portland
Department: 00001027 Pacific Power
Schedule: FULLTIME
Personnel Subarea: Exempt
Hiring Range: 81,500-105,200
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.
It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.
All offers of employment are contingent upon the successful completion of a background check and drug screening.
Nearest Major Market: Portland Oregon
Career Segment: Service Manager, Manager, Administrative Assistant, Customer Service, Management, Administrative