GOODWILL INDUSTRIES OF SOUTH MISSISSIPPI INC.
Sales Associate/hardy court (Project Management)
Provide exceptional customer service throughout the store. Build and maintain internal and external customer satisfaction.
Assist customers with merchandise selection, to include suggestion selling.
Proactively acknowledge, greet and help customers in any area of the store.
Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.
Inform guests of the best deals of the day, color of the week, 50% off sale, senior day, etc.
Communicate Goodwill's Mission and Focus.
Point of Sale - Implements strategies to maximize profit by processing transactions.
Provide exceptional customer service.
Ensure all merchandise is accurately priced and sold.
Take appropriate measures to safeguard funds and merchandise.
Participate fully with current promotions, such as sales and round-up.
Collect and enter customer information in the POS system.
Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all POS transactions.
Sales floor - Merchandize and stock the salesfloor.
Merchandize the sales floor.
Merchandise, restock and provide general floor maintenance where needed.
Stock the sales floor with merchandise from the backroom.
Place and remove signage as needed.
Team Goodwill - Promotes a culture that embraces growth & development to meet the needs of our team.
Must adhere to and demonstrate the core values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE) at all times.
Support team members, assist leads when necessary.
Contributes to team effort by accomplishing related results as needed.
Safety and Security Compliance
Comply with all health, safety and fire standards and all local, state and federal regulations.
Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
Always maintain a clean and organized sales floor and fitting rooms.
Safeguard company property, including donated goods. Report any incident of theft, fraud, waste, or unauthorized possession of company property.
Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
Additional Information
Performs other related duties as assigned.
Specific goals and expectations will be provided by the Sales Manager.
Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.
Minimum Qualifications (Education, Experience, Skills):
Must be at least 18 years of age or older.
Must be able to work flexible schedules, including weekends.
High School education or equivalent is preferred.
Excellent customer service skills.
Must be able to interact cordially with a diverse group of individuals.
Able to communicate and understand instructions, both verbal and written, in English.
Able to market Goodwill and explain the mission to the general public.
Able to meet production goals.
Able to lift and carry objects weighing 30-40lbs or up to 100lbs utilizing a team lift.
Able to engage in prolonged standing and walking.
Able to perform frequent bending, stooping and stretching.
Physical Demands:
Physical Demands
Lift/Carry
Stand
C (Constantly)
Walk
F (Frequently)
Sit
N (Not Applicable)
Handling / Fingering
C (Constantly)
Reach Outward
C (Constantly)
Reach Above Shoulder
O (Occasionally)
Climb
N (Not Applicable)
Crawl
N (Not Applicable)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
C (Constantly)
11-20 lbs
C (Constantly)
21-50 lbs
F (Occasionally)
51-100 lbs
O (Occasionally) with team lift
Over 100 lbs
O (Occasionally) with team lift
Push/Pull
12 lbs or less
C (Constantly)
13-25 lbs
F (Frequently)
26-40 lbs
O (Occasionally)
41-100 lbs
O (Occasionally)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements:
Vision (Near, Distance, Depth Perception)
Sense of Sound (Ability to hear conversations)
Sense of Touch
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.