Medtronic
Technical Services Manager - Lung Health, Plymouth, MN (Finance)
The Lung Health Manager of Technical Service provides overall leadership and coordination for the tactical execution and development of the ILS business technical support and field service. As such they provide leadership, management, and support for Technical Service employees including: performance management, development planning, succession planning, and employee communications. They will sustain a positive work environment to ensure highest level of customer service, productivity, employee engagement, and performance. The Manager of Technical Service will collaborate with other Lung Health leaders on product development as well as ensuring quality metrics are met across all serviced platforms. Finally, the Manager, Technical Service collaborates with other leaders in similar functions worldwide to capture and share best practices and help teams scale process and platforms.
ESSENTIAL FUNCTIONS:
Must Have: Minimum Requirements
Bachelor's Degree from an accredited college
Experience:
7-10 years with Bachelors or Basic Degree
5-8 years with Masters or other Advanced Degree
5+ years of progressive leadership experience in functional area or related field
Preferred Skills/Qualifications:
Field service management experience.
Strong leadership attributes with excellent communication and interpersonal skills.
Customer Focused with a proven track record to meet time sensitive deadlines in order to ensure customer satisfaction.
Ability to work in matrix organization and interface with all levels of the organization.
Experience managing teams or processes in an FDA regulated environment.
Skills/Competencies:
Excellent phone, written, verbal skills
Ability to cultivate relationships with internal and external customers
Detail oriented and highly organized, with abilities to inspire, motivate and manage a diverse team.
Knowledgeable in Microsoft systems and applications, including word processing, spreadsheets, some programming experience a plus.
General computer knowledge and networking experience is required.
Other Skills:
Ability to interact with a wide variety of personalities and methodologies of a diverse group.
Report to:
VP of Sales, ILS
With frequent communication with:
Sales, Sales Operations, R&D, Operations, Marketing and Quality
Responsibility to oversee:
Technical service group, including Field Service Engineers and Technical Support Specialists
WORKING CONDITIONS:
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Nice to Have
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)