Business Service Representative - Intermediate (Administrative)

Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 600 million consumers and 81 million businesses worldwide. The company's significant investments in differentiated data, its expertise in advanced analytics to explore and develop new multi-source data solutions, and its leading-edge proprietary technology enable it to create and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers. Headquartered in Atlanta, Equifax operates or has investments in 19 countries and is a member of Standard & Poor's (S&P) 500® Index. Its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. In 2013, Equifax was named a Bloomberg BusinessWeek Top 50 company, was #3 in Fortune's Most Admired list in its category, and was named to InfoWeek 500 as well as the FinTech 100. For more information, please visit www.equifax.com. Equifax is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job Title: Business Service Representative – Intermediate

Working in our US Information Solutions team, your main responsibilities as a Business Service Representative- Intermediate will be to handle inbound/outbound calls and emails for our business customers.

Who are Equifax?

Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

Regardless of location or role, the individual and collective work of our people makes a difference in our business.

We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.

About the Job

We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally.

What would your responsibilities be?

• You will act as a key point of contact for business customers, communicating customer concerns to the management team.
• You will handle and track a large volume of customer inquiries via phone and email.
• You will deliver on established quality targets, providing first-class customer service
• You will capitalize on Cross Selling opportunities, helping to sell products to our existing customers.
• You will be adaptable and willing to handle any additional assignments as needed for the team

What would make you a good fit for this role?

Job Requirements

• You demonstrate excellent written and verbal interpersonal skills
• You are skilled with Microsoft Office applications (Word, Outlook and Excel)
• You are a detail orientated individual and an authority in multi-tasking

Preferred qualifications

• You have obtained a 2-year Associates Degree or equivalent experience
• You have 3-5 Years' experience in a client facing support position

What Else?

We offer an excellent compensation package with, high-reaching market salaries.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation,

age, marital status, veteran status, or disability status.

To speak to us about this role in more detail you can apply online.

See Job Description