Los Angeles Times
Director Customer Service & Call Center Operations (Finance)
Join the hundreds of talented and innovative team members who are making an impact every day at one of the most iconic media brands in the nation. Whether you love to tell compelling stories or want to drive our award-winning powerhouse in new directions, the Los Angeles Times team is the place to be.
This position will oversee and manage customer activities in Los Angeles, San Diego and the Philippines and will interact with all departments that contribute to the customer experience such as billing and payment division and field operations. Our goal is outstanding service and favorable retention practices through development of great procedures, measured satisfaction goals, continuous improvement standards and a culture of excellence.
The overall focus of this role will encompass multiple disciplines including:
REQUIREMENTS & QUALIFICATIONS
Education/Certification:
Knowledge / Skills / Abilities:
Essential Functions:
Thank you for your interest in joining our team at the Los Angeles Times! We look forward to reviewing your application.