Ent Credit Union
IT Service Management Leader (Personal Services)
Ent Credit Union is a thriving financial institution based on a foundation of trust, integrity and service to the Colorado market. With an aggressive growth strategy, Ent expects to double its size and footprint in the coming years. With this growth comes the opportunity for a seasoned, strategic IT leader to join our team to ensure best in class IT Service Management functions.
Creating Colorado's Best. Ent's vision is to be Colorado's premier financial institution that improves the financial health of over a million people. Ent is undertaking the sector's largest regional expansion, to serve all of Colorado's Front Range. A year into its expansion, Ent has a pace of adding five to eight new branches per year in route to more than doubling its branch network, and increasing the back-office support staff in tandem. To support this growth, Ent has a concerted effort on improving efficiency, reducing complexity, and providing rock-solid, secure technology solutions to staff and membership.
The IT Service Management Leader reports to the Director of Employee Services and is responsible for the development of effective strategy, improvement and operation of all IT Service Management functions in support of Ent Credit Union. These include:
The IT Service Management Leader will be a strategic leader in all areas outlined, focused on developing and driving strategic direction, comprehensive processes, meaningful metrics, ITSM education and a culture of continuous improvement.
The IT Service Management Leader will also engage with Ent's IT leadership to ensure alignment with Ent's business and technology roadmaps, provide transparency into Ent's ITSM functions and increase process maturity
Candidates must have a minimum of 10 years' experience working with ITSM tools and processes in an enterprise organization. A minimum of 3 years' experience leading ITSM functions, preferably over a team of IT professionals in a 24x7 organization.
Additionally, demonstrated experience in the following is required.
Environmental, physical and psychological requirements: