Federal Reserve Bank (FRB)
Sr. Customer Success Product Manager (Finance)
The Federal Reserve Bank is looking for a motivated, talented and innovative Manager who is passionate about driving customer success in the Federal Reserve with the National Solutions Services team. This group is part of the Information Technology Services (ITS) division of the Federal Reserve Bank of San Francisco (FRBSF), which operates on behalf of National IT (NIT). This role is based in our San Francisco head office or our Salt Lake City Branch.
To be successful in this role, you must be passionate about product. You must also have excellent oral and written communication skills, and be a strong leader who has experience managing products/services and teams that can navigate complex customer landscapes, recommending appropriate product solutions while meeting customer expectations and business needs. This position requires the candidate to have a proven ability to work well in a highly dynamic environment, and maintain strong relationships with customers and partners, motivate and manage a small team, and be technically savvy with business acumen,
This role will focus on ensuring cross-product customer success for multi-product engagements across the product suite. In this role, you will help develop processes and procedures for the qualification of leads, transformation of customer outreach into product onboardings and operate cross-product when engagements involve multiple product teams. The product manager will have the opportunity to work directly with critical payment offices, varied lines of business, as well as key cross-functional partners within National IT. Product manager is a leadership position that involves management of multiple system efforts, customer relationship management, organizational alignment, business improvement, product marketing and support of emerging product development.
Responsibilities:
Qualifications:
Preferred Skills
Benefits:
At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including:
Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-tax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holiday's, Pet Insurance, Matching 401(k), and a great Pension.
***Effective October 1, 2021, all employees must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank's vaccination policy; the Bank will provide accommodations as required by law for individuals unable to be vaccinated due to medical condition or sincerely held religious belief.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At the Federal Reserve Bank of San Francisco, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.