NICE Systems, Inc.
Support Technical Account Manager (Finance)
The Support Technical Account Manager (STAM) is a trusted advisor to NICE Actimize clients and will provide both proactive and reactive support ensuring alignment with the Client's priorities and NICE's business objectives. The STAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The STAM will be required to have a solid understanding in the NICE Actimize Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE Actimize solutions.
You will be the primary interface between the Clients and NICE Actimize support organizations while managing critical issues, problems and requests related to escalations and missed expectations.
The SAM is an extension of the Support Management Team focused on escalation management, technical communication, driving resolution and technical best practices.
Duties & Responsibilities:
NICE Actimize Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, disabled veteran status or Vietnam era veteran status, or other legally protected categories.