Dematic Corp.
Tech Training Specialist – Instructional Designer/eLearning Developer (Education)
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
Dematic has an immediate need for a Technical Training Specialist at our Grand Rapids, MI headquarters. This Instructional Design role will include analyzing training needs, developing curriculum, designing & building training programs and courses, and developing various other learning materials. Delivery modes will be eLearning, instructor led, virtual instructor led, and a blend of these modes. The best candidate is passionate about developing training content and performance support materials for learners who need the appropriate knowledge, skills, and abilities to design and use Dematic products and systems.
Job Family Responsibilities: Key Responsibilities: Education: Direction of Others: Key Working Relationships:
Conducts complex individual and group technical training courses and activities for employees and customers. Monitors the effectiveness of course materials, reviews feedback, and modifies/revises course materials as instructed. Completes the development of new course materials Maintains comprehensive knowledge on the application, installation, and operation of all assigned products, processes, tools and services. May identify, evaluate and obtain training programs and materials from external vendors.
Performs full range of standard work for the professional field. Refers complex, unusual problems to others. Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.
Typically BS/BA in related discipline or advanced degree. Certification may be required in some areas.
Knowledge and Experience: Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organizations business practices and issues. Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.
Provide general guidance or train support and/or professional staff.
Primarily intra-organizational contacts and external contacts.