Senior Marketing Technology Specialist (Legal)

Katten is a firm of first choice for clients seeking sophisticated, high-value legal services in the United States and abroad. Our nationally recognized practices include corporate, financial services, litigation, real estate, environmental, commercial finance, insolvency and restructuring, intellectual property, and trusts and estates. Our more than 650 attorneys serve public and private companies, including a third of the Fortune 100, as well as a number of government and nonprofit organizations and individuals. We provide full-service legal advice from locations across the United States and in London and Shanghai.

Senior Marketing Technology Specialist

The Senior Marketing Technology Specialist is responsible for systems that support the relationship building efforts of the Firm's attorneys and the outreach efforts of the Marketing Business Development department. Specifically, the Senior Marketing Technology Specialist will perform daily operations and quality control for the Contact Relationship Management (CRM) system, InterAction, and execute marketing campaigns through the email distribution system, Tikit. The Senior Marketing Technology Specialist maintains professionalism and strict confidentiality in all client and Firm matters.

Essential Duties and Responsibilities include, but may not be limited to, the following.  Other duties may be requested and/or assigned.  Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and maintain the Firm's mailing and event lists in the CRM. Execute related campaigns through the email marketing system, from inception through execution to post-campaign communication. This includes populating contact lists, issuing marketing communications, creating event registration pages, tracking event responses and attendance and conducting daily searches for additions/changes.
• Perform data quality and maintenance for the CRM system including: resolving user tickets, researching and updating company/contact information, logging outreach activities, processing undeliverable emails, managing contact subscriptions and addressing requests for information (e.g., list exports, reports). Establish and adhere to data standards/rules per laws of advertising compliance and vendor best practices.
• Serve as a subject matter expert for the CRM and e-mail marketing systems on marketing projects to advance the department's technology including: upgrades and enhancements, third party integrations, end-user rollouts and training. Play a key role in aligning CRM and e-marketing systems with the upcoming brand refresh.
• Respond to inquiries via the InterAction support line and guide attorneys and legal executive assistants in CRM best practices and system use. Lead technical issue resolution with outside vendors and internal IT resources. Develop policies, procedures, application structure and training curriculum for the CRM and e-marketing platforms.

Knowledge, Skills and Abilities

• Bachelor's degree and six or more years of experience with CRM systems, preferably in LexisNexis InterAction, required. Experience with email marketing systems, particularly Tikit, strongly preferred. Knowledge of marketing and business development workstreams desired, preferably within a law firm or professional services environment.
• Solid technical proficiency required with moderate to expert knowledge of Microsoft Excel. Experience in database management with ability to synthesize and analyze large data sets. Exhibit high degree of critical-thinking with an aptitude for detail and accuracy.
• Excellent interpersonal, verbal, and written communication skills. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions, provide information in a variety of formats, and maintain effective relationships with a diverse group of attorneys, clients, staff, and outside contacts.
• Exhibit high degree of initiative in managing multiple priorities simultaneously in a fast-paced, deadline-driven, detail-oriented work environment utilizing excellent judgment, administrative abilities, and decision-making skills. Proactive with excellent troubleshooting, problem resolution, and follow-through skills with the ability to work autonomously.
• Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.  Ability to act independently and make decisions within scope of the position's responsibilities. 
• Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to analyze and interpret source data, perform administrative functions and prepare relevant documentation.

We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution; transportation fringe benefit program; back-up care option; generous paid time off policy; and long-term and short-term disability policies.

Katten Muchin Rosenman LLP is an Equal Opportunity Employer/AA-M/F/SO/Disability/Veteran.

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