IndraSoft
5039 - Help Desk Technician - ILS-S / IMDS (Education)
Job Title: Help Desk Technician – Integrated Logistics System Supply (ILS-S)
Field Assistance Service (FAS) Program
Location: Maxwell AFB – Gunter Annex, Montgomery AL
Must have an ACTIVE Secret-Level clearance
IndraSoft, Inc. is seeking a highly qualified Help Desk Technician to join our dynamic IndraSoft team on the FAS program in Montgomery, Alabama. The FAS team provides 24/7/365 Help Desk Support for the Air Force and Department of Defense. FAS responsibilities include; problem resolution, knowledge base, enterprise metrics, training, incident management, deficiency report tracking, trend analysis and message notification.
The Help Desk Technician is responsible for providing enterprise combat application support and solutions to end users. He/she will identify, research, document and resolve complex technical issues in an efficient and timely manner, review trouble tickets for accuracy and adhere to performance standards. The success of the warfighters' mission depends upon the Help Desk Technicians knowledge of supported systems and ability to ensure continuity of operations. Must be able to work various shifts with short notice on a 24 hour basis as deemed necessary.
Required Qualifications:
Preferred Qualifications:
Essential duties and responsibilities include, but are not limited to:
Non-Essential Functions: Additional responsibilities as assigned by management.