Community Manager - BTR (Project Management)
Position: Community Manager BTR
JOB TITLE: Community Manager BTR
REPORTS TO: Regional Manager BTR
DIRECT REPORTS: Yes
Who We Are
BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come and are ready to tackle what's next. Come join us!
Role Overview
As the Community Manager BTR, you'll have a big mission. If you choose to accept it, your mission will be to oversee the community's successful day-to-day financial, administrative, leasing, marketing, and maintenance operations of Community/Communities, while ensuring company standards are achieved and excellent customer service is delivered. This is a newly created position within our company. The Community Manager BTR will be working remotely, with multiple site visits weekly and running between one and three communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what' was done here at BH!
Key Responsibilities
- Regularly inspects the Community/Communities to ensure company standards are being met; takes appropriate action to establish Community/Communities compliance with safety, industry, and state/city/federal regulations to ensure safe and stable operation of the Community/Communities at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the Community/Communities.
- Work daily with the maintenance team to confirm move-in dates are aligned within the time frame for potential renters.
- Gathers, analyzes, and interprets current market and economic trends that may impact the Community/Communities and implements marketing and leasing strategies to achieve the Community/Communities occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
- Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.
- Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
- Partners with Regional Manager to create operating income/expense budgets that reflect the owners' objectives for Community/Communities operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.
- Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly Community/Communities operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
- Hires, trains, supervises, develops, and mentors Community/Communities staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.
- Manages on-call responsibilities as needed.
- Other duties as assigned.
You Have
- 3-5 years of prior Community management experience
- Ability to work remotely
- Ability to travel via automobile and airplane for company required training/business
- Intermediate MS Office Word/Excel and computer technology skills
- Professional appearance and demeanor
- A positive, motivating, and team- oriented attitude
- Effective communication skills
- Ability to thrive in a fast-paced, competitive environment
- Ability to work with a diverse group of people and customers
- Bachelor's degree in Business or Management is a plus
- Background in Accounting/Finance CAM/Licensed Community Manager is a plus
- Yardi experience is a plus
- A valid driver's license may be required
Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Hybrid
Work Schedule: Monday-Friday (work schedule may vary). Traveling to and working onsite up to a minimum of 75% of the time.
At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.
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