Mercy Health
Epic / EHR Manager (Finance)
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The Manager, Electronic Health Records is responsible for overseeing the design, development, optimization and support of their designated EHR application modules. Must have in-depth knowledge of the software application. The Manager, Electronic Health Records provides leadership and oversight to all areas of responsibility. The incumbent will be knowledgeable about organizational policies, procedures and business operations, and the areas of business they are representing and the functionality available in the application(s). The Manager will direct the application team lead(s) in managing the day-to-day activities related to the applications. The incumbent will partner will operational leaders in the organization to ensure design of Epic and other functionality to support the optimization of operational workflows. The Manager will oversee and drive decisions in support of changes to integrated workflows, any significant changes to data collection processes and/or reports associated with the use of vendor software. The Manager, Electronic Health Records is responsible for understanding the operational strategies and how they drive integration with vendor applications and design the implementation and optimization of the system.
The Manager, Electronic Health Records will ensure alignment of all application activities with cultural and clinical transformation objectives. The incumbent will identify and manage resistance to change as related to their respective application(s) of responsibility. The Manager will assign appropriate leaders to oversee the Enterprise Design, Build, Validate (DBV) sessions as well as the Optimization of the applications and systems for all internal and external users of the system.
As Manager, Electronic Health Records you will lead the development of customer solutions through subject matter expertise and by directing the efforts of assigned staff in project and support roles.
You will be responsible for mentoring staff and growing the scope of relationships in order to provide the best EHR software implementation and support experience to your clinical and business stakeholders. As a seasoned subject matter expert, you will develop and train to best practices in your area of responsibility in order to manage ongoing change while delivering a high quality product.
Required Minimum Education:
4 years/Bachelor's degree
Specialty/Major
Health Sciences (Nursing, Medicine, etc.) or in Information Systems
Licensure/Certification Required
Epic Certification
Minimum Years and Type of Experience
Demonstrated experience (at least seven (7) years) working in a health care environment directly impacting patient care, IT or related services
Other Knowledge, Skills and Abilities Required
Deep domain expertise within Epic, either in application configuration, training, or content development. Experience in hospital information systems is a benefit
Strong knowledge of best practices and standards in your area of responsibility. Demonstrated ability to implement and hold others accountable for producing sustained high quality results.
Ability to understand complex technical concepts and communicate them to a non-technical audience.
Ability to identify, hire, and train top candidates to build your team.
Familiarity and ability to support and lead team utilizing agile methodologies
Manage day to day activities of team members. Excellence in organization, prioritization and delegation in order to grow the experience, confidence, and capability of your team.
Outstanding communication skills.
Effectively navigate shifting priorities, demands, and timelines in a fluid environment
Experience in managing projects and leading effective meetings.
Demonstrated ability to coach and mentor teams and individuals, including job performance reviews.
Willingness to travel throughout the ministry and other states as needed.
Clinical or operational experience in the area related to the application
Demonstrated proficiency with Enterprise Information Systems technology
Experience as a team lead for multiple implementations and supervised the support function over one or more application teams for at least 3 years
Superior goal accomplishment skills
Demonstrated workflow process analysis and design
Demonstrated facilitation/training skills
Strong assertiveness skills, ability to manage conflict in a variety of situations
Effective leadership skills and strong customer service orientation
Superior organizational and people management skills
Strong communication and interpersonal skills
Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff
Demonstrated ability to interact with multidisciplinary teams
Other Knowledge, Skills and Abilities Preferred
Experience with implementing clinical information systems and/or large-scale and complex standardization and implementation of an ERP is highly desirable
Epic certification in one or more of the applications being represented
Project management experience
Experience with Epic installations
Mercy Health is an equal opportunity employer.
We'll also reward your hard work with:
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Department:
Carepath AmbAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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