Product Service & Support Field Engineer (Information Technology)
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
The Field Product Service & Support (“PSS”) Engineer is responsible for identifying issues with, servicing, and repairing products, equipment and systems that have been purchased by Dana's customers. The Field PSS Engineer also serves as the point of contact for customers' technical product questions, provides field service support, champions the root cause investigation and corrective action process for major issues, and processes warranty claims in order to ensure a high level of service and support for our customers. Other duties include but are not limited to the following:
EDUCATION AND EXPERIENCE
Ability to travel (approx. 50% of time, mostly in North America) and be available for 4 weeks training in Europe. Travel may be on short notice.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.