Customer Service Representative (Administrative)
Alaska Marine Lines is looking for an energetic and motivated individual to join our Customer Service department! Our business continues to grow, and we are seeking a Customer Service Representative to fill our Receiving role. Are you a great multitasker? Do you enjoy helping others? If so, we want to hear from you!
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
- Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
- Quote accurate rates and document cargo bookings for shipments.
- Rate Bills of Lading using company's computer program.
- Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.
- Process and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or Hawaii.
- Enter documents into scanning (Imaging) system.
- Employ training received on AML's Customer Experience Initiative.
- Follow established processes & adjust to changing processes as the company strives for continuous improvements.
- Carry out all duties with a strong commitment to excellent customer service.
Qualifications:
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required, hybrid work schedule may be considered once fully trained and based on job requirements.
- Ability to work alone and as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a high stress face-paced environment.
- PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
- Keyboard and ten-key by touch
- Ability to work with several computer programs on multiple screens at a time.
Your Benefits will include:
Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
Paid Holidays - 8 paid holiday a year in additional to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
Health Insurance - medical, dental and vision with low employee contributions
Health Insurance for your family – we also contribute to medical, dental and vision for your family
401(k) with company match + additional annual retirement contribution
Life Insurance and AD&D – we pay for at no cost to you
Long term disability – we pay for at no cost to you
Employee Assistance Program
Opportunities for professional development and career advancement
Educational Assistance with our tuition reimbursement program
Family friendly work hours (closed on weekends and paid holidays)
Discretionary Bonus Program
Competitive wages with annual performance and wage reviews
On-Demand Pay with Dayforce Wallet
