Blackboard Inc.
Client Experience Manager (Finance)
Client Experience Manager
Remote – US
The Opportunity:
We are looking for a Client Experience Manager to help us advance learning through the power of technology. Education is our passion, and our team members bring that to work each day as they help our clients extend access to learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We're focused on driving innovation in EdTech and working with our clients to create a smarter and more connected learning environment.
At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.
For more information about Blackboard Inc. and our career opportunities, please visit www.blackboard.com.
Blackboard's Client Experience Managers have a broad role that requires strong client orientation, domain expertise, product knowledge, and account management skills. In this role you will work closely with the Account Executive and be responsible for account engagement, product adoption, client satisfaction, and ultimately client retention. This role is cross-functional and empowered to marshal organizational resources to promote the successful adoption of our solutions, to develop resources to address customer needs, and to resolve emerging customer issues by identifying and targeting root causes, while balancing the business and strategic goals of the company.
Primary responsibilities will include:
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states: CA, CO, MA
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Req ID: 599