Upsell Rep - Inbound (Transportation)
OVERVIEW: Works independently within broad guidelines to fulfill DAT's vision of, “Keeping Customers for Life” by proactively reaching out to customer base, recommending modifications of product/service lines to ensure customer satisfaction. Responsible for the introduction of new products as well as servicing of assigned accounts to achieve the company's goals for net growth and revenue.
STATUS : Full-Time, Non-Exempt
HOURS: 4:00 AM - 5:00 PM Monday - Friday
Scheduled 8-Hour Shift
JOB DESCRIPTION: Upsell Sales Specialist is responsible for, working in a high-performance team environment, ensuring customer satisfaction focused on upselling/migrating for DAT Solutions products and services, you have two primary goals: Grow/maintain revenue and introduce all of our services to our customer base. Rep must be able to pitch and demo new products and services, provide benefits of service and overcome objections. The following duties are to be performed in a timely manner, thereby contributing to the overall successful operation and growth of the customer accounts and revenue.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes, but are not limited to, the following. Other duties may be assigned.
SECONDARY DUTIES:
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative or the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS:
DESIRED SKILLS:
EDUCATION and/or EXPERIENCE:
High school degree required, college degree preferred; plus a minimum of 3 years sales, account management or/and customer service experience, preferably in a service and needs oriented sales/customer service environment.
STANDARD SKILLS:
OTHER QUALITIES:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is required to be mobile and to use hands and fingers to operate a computer keyboard and phones. The employee is required to reach with hands and arms and to talk and hear.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About DAT
DAT operates the largest truckload freight marketplace in North America. Transportation brokers, carriers, news organizations and industry analysts rely on DAT for market trends and data insights derived from 279 million forecasted freight matches (2018 est.) and a database of $57 billion of market transactions.
DAT Solutions offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and résumés are managed exclusively through the Human Resources Department. DAT Solutions will not consider unsolicited résumés from vendors including search firms, fee-based referral services and/or recruitment agencies.
For additional information, see www.DAT.com/company