EZSTORAGE CORPORATION
Self Storage Relief Property Mgr (Project Management)
Answer all incoming calls without unnecessary delay and within established company guidelines. Promptly greet and provide excellent customer service to walk-in and telephone customers. Anticipate customer's needs and provide all information needed to encourage a prompt lease decision and customer satisfaction.
Be knowledgeable and keep current of storage unit rules, agreements, limitations, pricing, time limits, etc.
Present a courteous and professional image at all times when on company premises, when performing any work related duties off-site, and when in contact of any kind with customers or potential customers.
Create and maintain customer and property related files as established by company policy and outlined in the Property Operations Guide.
Provide prompt, courteous and reliable service with regard to taking/receiving customer payments - let the customer know that we appreciate their business.
Work to promptly resolve customer problems and complaints, keeping the DM informed and involved as needed to reach an equitable solution for the customer and the company and to establish lasting customer satisfaction.
Ensure that the self storage property, including building(s), units, grounds and parking areas are maintained in the highest standard of quality with regard to cleanliness, safety and visual appearance to retain competitive advantage. Perform daily/weekly property maintenance, including but not limited to cleaning units, sweeping, mopping, removing debris, wiping windows, etc., as established by company policy and outlined in the Property Operations Guide.
Ensure that the property is open for business at all times at the established times of the day and days of the week and that lights, gates, elevators, doors, etc. are in good working order (or are promptly reported for repair).
Ensure that adequate customer supply sales inventory is maintained, e.g., packing boxes, tape, and door locks, etc.
Promptly and accurately prepare, maintain and update required daily, weekly and monthly reports and submit to the DM for review, verification and approval as established by company policy and outlined in the Property Operations Guide.
Accurately manage and report daily receipts including manual point-of-service (POS), cash drawer, daily count logs, etc., within the timeline and format established by company policy and outlined in the Property Operations Guide.
Make daily bank deposit runs and maintain accurate bank deposit records.
Conduct a daily storage unit inspection confirming inventory availability and ensuring each unit is secured and rent ready.
Work closely with District manager to receive training and coaching when needed, striving to exceed all company expectations.