In-depth knowledge and advanced understanding of Sealing Devices' products, pricing structure and gross profit objectives.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Accurately quote prices, credit terms, or bid specifications (obtain credit information about prospective customers).
Accurately take orders and information from customers and vendors via phone, fax, or face to face.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Develop and maintain interpersonal relationships with customers and vendors alike to promote sales growth.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Maintain customer records using Oracle, customer cross-reference files and inventory master files.
Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
Provide feedback to product design teams so that products can be tailored to clients' needs.
Report quality problems to applicable supervisor.
Responsible to follow departmental procedures and work instructions as written and recommend improvements as necessary.
Maintains safe and clean working environment by complying with policies, guidelines and regulatory requirements per the Sealing Devices Quality System.