Manager Field Operations (Project Management)
At Crown Castle, we work around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless service—bringing information, ideas and innovations to the people and businesses that need them. As the nation's largest provider of communications infrastructure and with more than 5,000 employees across the country, we've been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $70 billion.
Position Title: Manager – Fiber Field Operations – 7E
Responsible for the day-to-day activities of the fiber field operations teams within a geographic area. These area based teams all perform their duties within the service territory and focus on delivering and maintaining fiber based ubiquitous products and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each field operations team is expected to maintain open communication across all areas of the business and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Essential Job Functions
5 years experience performing:
Reports to: District Director of Engineering and Operations or District Manager of Engineering and Operations
Title(s) of direct reports includes but not limited to: Supervisor of Field Operations, Sr Fiber Field Operations Technician, Fiber Field Operations Technician, Operations Coordinator
Working Conditions: Will be required to travel to project sites with possible exposure to heavy equipment and environmental conditions up to 50% of the time. Works in a normal office setting with no exposure to adverse environmental conditions remaining 50% of the time.
Additional Information: N/A