VIBRANTCARE REHABILITATION, INC.
Float PRN-ABQ (Finance)
Provides quality customer service with each patient interaction (through both verbal and written communication).
Follows compliance with standardized Administrative Policies and Procedures.
Follows directions regarding standardized, efficient and effective front office processes and procedures.
Manages patient scheduling of new and follow-up appointments to meet specified benchmarks.
Orders clinical and office supplies for the center. Prepares, obtains and mails all of the centers AP (where applicable). Opens all mail.
Completes all reports and projects accurately and timely to meet all established deadlines and service standards per center and company operational needs.
Demonstrates proficiency in Microsoft Office and Outlook.
Collects all applicable co-payments and patient deductibles from patients. Batches and reconciles all co-payments and deductibles collected.
Effectively communicates, whether verbal or written, all patient, physician, insurance, billing or reimbursement issues associated with patient care services with CBO Employees, CODs, MCOs, CMs, DOOs, and AMs.
Responsible for Daily Productivity and Performance Reports as well as accuracy of such reports including but not limited to: Batch Summary, DOC, Medical Records Request Report, Unscheduled and 1,2,3 Reports, etc.
Completes all items on the Clinic Rehab Aide Checklist demonstrating compliance with our established standards.
Establishes, organizes and maintains files/records and waiting area for patients.
Understands that our customers are both internal and external to the organization and that all staff is expected to uphold the Service Culture Theme and Standards.
Prepares for new patients by having a patient chart made before initial visit including but not limited to: prescriptions, authorizations, and insurance information. Maintains patient charts to VibrantCare's policies and procedures.
Effectively explains new patient (NP) insurance benefits.
Carries out activities delegated by supervisor as allowed under State Practice Act
Cleans, sterilizes and maintains hydrocollators, cleaning and maintanance of pools (where applicable) paraffin units and logs temperatures as outlined in policy and procedure manual; keeps current with laundry and maintains full supply of therapy supplies; cleans and maintains all other therapy/exercise equipment; follows OSHA guidelines for safety inspections, cleaning, disinfecting, storage of chemicals, disposal of waste.
Observes and reports to the supervising therapist any abnormal patient conditions, reactions and responses to treatment in an efficient, professional manner.
Participates in clinical in-services when appropriate
Runs and/or participates in disaster drills
Perform housekeeping duties (as applicable) including but not limited to dusting, spot cleaning, disinfecting and vacuuming restroom, gym area and gym equipment
Performs or assists in any task/special project assigned by Center Manager, Market Manager, Administrative Manager, Director or Operations or other manager at VibrantCare.
Required Skills & Abilities:
Ability to demonstrate effective customer service skills both oral and written.
Communication and interpersonal skills are concise and organized (both oral and written).
Effective organizational, time management and planning skills.
Computer skills (proficiency in Microsoft Office and Outlook) including accurate data entry skills for automated facilities.
Physical Requirements:
Ability to lift patients using appropriate biomechanical techniques frequently throughout the course of a weekday/shift; must be capable of easily lifting fifty (50) pounds dead weight alone.
Ability to walk, bend, stand and reach constantly during a work day/shift.
Visual acuity (near and distant) sufficient to evaluate, diagnose and monitor patient needs and to maintain accurate records, recognize people and provide directions.
Ability to speak and hear sufficiently to understand and give directions.
Ability to push wheeled equipment through the facility.
Possess fine motor skills for clear and accurate writing of reports, charting, scheduling, daily correspondence and presentations, either manually or through the use of dictation equipment.
Possess fine motor skills for the effective and efficient handling of diagnostic or therapeutic equipment.
Required Credentials:
High school diploma or GED required.
Current CPR certification.
Some coursework or practical experience in a healthcare-related field and basic knowledge of anatomy and physiology
DEMANDS AND CHARACTERISTICS OF WORK, EQUIPMENT USAGE
AND WORK ENVIRONMENT.
PERCENTAGE OF WORK TIME
1-33%
34-66%
67-100%
Standing/Walking
X
Sitting
X
Twisting
X
Lifting/Carrying
X
Pushing/Pulling
X
Climbing (Ascending/descending)
X
Bending/Stooping
X
Using arm muscles frequently or for extended periods.
X
Using leg muscles frequently or for extended periods.
X
Using back muscles frequently or for extended periods.
X
LIFTING REQUIREMENTS - Individuals in patient care positions are required to lift a patient with or without assistance.
2-10 Pounds
X
11-20 Pounds
X
21-30 Pounds
X
31-40 Pounds
X
41-50 Pounds
X
51 Pounds or More
X
WORKING ENVIRONMENT
Working in hot, cold, wet surroundings (POOL)
X
Working outdoors
N/A
Working with or near chemicals
X
Working near radiation sources
N/A
Potential exposure to communicable diseases
X
Working with hazardous waste materials
X
Utilizing essential upgraded or adaptive equipment as industry standards require
N/A
Using hand tools
N/A
Operating vehicle
N/A
Potential for cuts and bruises
X
EXCHANGE OF IDEAS
Ability to express or exchange ideas.
X
Ability to understand the communication of others with or without adaptive devices.
X
Ability to perform basic math.
X
Ability to read at an elementary level.
X
WORKPLACE BEHAVIORS
RESULTS ORIENTATION - Meets current objectives and positions the organization for future growth. Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.
SOCIAL SENSITIVITY - Builds positive relationships based on respect for others. Demonstrates a helpful, positive attitude. Maintains effective communication with peers, medical staff, patients, visitors, and families.
QUALITY OUTCOMES - Meets and exceeds expectations of internal and external customers. All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality. Participates in quality improvement programs as directed.
SAFE WORKING ENVIRONMENT - Demonstrates an awareness of and adherence to safety and legal requirements established at the facility with an emphasis on maintaining a safe environment for all persons working in the facility.
ACCIDENT/INJURY REPORTING- Reports any accidents, injuries, and unsafe equipment and conditions to the supervisor by the end of the shift and reports any pre-existing conditions as identified by the ADA.
UNSAFE CONDITIONS - Immediately reports and corrects, if possible, unsafe conditions or equipment.
WORKPLACE STANDARDS - Compiles with relevant regulations, standards, and policies governing safe workplace environment (OSHA, JCAHO, etc.)
SAFETY TECHNIQUES - Maintains current knowledge of all aspects of the facility's safety program by attending safety-related training as mandated upon hire and after that as required by the facility.
MODIFIED WORK - Accepts modified work assignments after receiving the physician's release to return to work following an accident/ injury.
FOLLOWS PERSCRIBED/RECOMMENDED TREATMENT- Follows the prescribed/recommended treatment given by treating physician(s) after an accident/injury.
EDUCATION - Participates in required in-service and educational programs on an ongoing basis.
ATTENDANCE AND PUNCTUALITY - Follow all facility guidelines outlining standards of attendance and punctuality. Responsible for reporting to and completing work at assigned times.
STANDARD PRECAUTIONS
Standard Precautions will be observed in order to prevent contact with blood or other potentially infectious materials. Under circumstances in which differentiation between body fluid types is difficult or impossible, all body fluids shall be considered potentially infectious materials. All blood or other potentially infectious materials will be considered infectious regardless of the status. The categories shown below are designed to communicate the risk of exposure for this particular position.
EXPOSURE CATEGORY
Category I
Tasks involve light contact with moist body substances, non-intact skin or mucous membranes. Department procedures define and require use of minimum protective measures to perform the task.
** Category II
Tasks involve no contact with moist body substances, non-intact skin or mucous membranes; however, employment may require performing unplanned Category I task. Appropriate protective measures are readily available.
Category III
Tasks of employment involve no contact with moist body substance, non-intact skin or mucous membranes.
The employee must have the ability to perform essential functions without posing a "direct threat" in the workplace.
Disclaimer:
This job description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.