Teams with a seasoned loan officer to learn how to originate loans and build knowledge of the Mortgage business.
During the training period, all Mortgage leads will be referred to the mentoring Loan Officer.
Assists mentor with providing service to applicants and prospective customers seeking home loan, including interviewing, pre-qualification and pre-approval.
Once released from training, the following must be reviewed by mentor:
Completes application and gathers supporting documentation.
Reviews and completes regulatory disclosures with customer.
Reviews and completes appropriate loan level regulatory tests for compliance.
Maintains existing and generates new sources of referral business.
Quotes interest rates and secures pricing through the Secondary Marketing Department on behalf of the Customer.
Utilizes automated underwriting systems (AUS) to obtain credit recommendations.
Collects required application fees.
Inputs application data into Loan Origination Software (LOS).
Communicates with customers, both internal and external, regarding the status of the loan and relays information to all interested parties.
Communications with all parties in a professional and courteous manner.
Manages his/her pipeline of loans to verify accuracy of the current loan status.
Knows and abides by TowneBank Mortgage Policies and Procedures.
Relays to Senior Management any industry changes or trends that may be of interest to them.
Participates in Towne Bank, TowneBank Mortgage, and area association events.
Represents the bank with active participation in approved community outreach functions for the purpose of enhancing our image and developing new business opportunities.
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Minimum Required Skills and Competencies:
Must have or be eligible to obtain a valid NMLS #.
High School Diploma or equivalent with minimum of one years' customer service and/or sales experience.
Excellent organizational, oral and written communication skills.
Ability to perform in a fast-paced environment typical to Mortgage Banking.