Diebold, Inc.
Physical Security Technician - Akron, OH (Finance)
ESSENTIAL FUNCTIONS
Demonstrate intermediate knowledge of the physical security devices that Diebold installs and services, including:
Take complete ownership of the service call while on-site resolving issues, following call handling and call closure procedures consistently, and promoting a high quality of service. Prioritize calls and act decisively on behalf of the customer. Responsible for follow-through to ensure call completion.
Meet fill rate requirements, maintain parts inventories and anticipate parts required to meet or exceed goals. Assist in inventory management for the Service Technician team.
Act as a Notary during service calls where required by customer
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES (State the type and amount of education, experience, skills and abilities necessary to fully perform the requirements of the position.)
This position requires a background of at least 3 years visual and trial by error mechanical troubleshooting experience and strong diagnostic skills. Vault, safe, and lock maintenance and troubleshooting knowledge and experience necessary.
Knowledge of metal fabrication, welding, and electronics helpful. Ability to read blueprints required.
Beginner to intermediate PC skills using Windows desired. This includes the ability to navigate the internet and internal documentation to locate solutions. Must be able to read blueprints for drill point requirements.
Must be open to change and act as an early adopter of new technology. Must display a strong sense of urgency, organizational skills, and maintain a professional presence.
Must function in a team environment, demonstrating the ability to receive direction from and provide assistance to other team members. Demonstrate initiative, escalating and resolving issues at the service call level.
Strong customer service skills are required and may be demonstrated through setting appointments, maintaining positive interaction with the customer during a service call, attending customer meetings and conducting customer training.
This position requires basic selling skills, including the ability to identify and suggest basic and complex system enhancements to customers when appropriate.
May be required to obtain a Notary Public designation in areas where required by customer.
Acceptable driving record and valid driver's license required.
Qualifications:
Customer Service is a key part of this role. Our technicians must be able to maintain positive interaction with the customer during a service call, customer meetings, and while conducting customer training. If you have the skills and experience to excel in this position, we want to hear from you!
Technician requirements:
Benefits
At Diebold Nixdorf, we understand that our employees are our most valuable resource. That's why we offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.
Benefits include:
Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.