NICE Systems, Inc.
Partner Program Manager (Finance)
The Partner Program Manager functions in a consultative facet to multiple assigned groups of CIPs, with an overall goal to make them an extension of NICE inContact's internal Professional Services department. Responsible for both technical and business tasks including managing partner relationships, program/process automation/development, technical product support, and implementation delivery. Partner Program Managers oversee the configuration of NICE inContact products, based on best practices and customer requirements, coordinate inter-departmental activities within NICE inContact, forecast delivery of projects by quarter, track time and status within NICE inContact systems, act as the escalation point for project risks/customer concerns, and other tasks related to the success of his or her engagement. This position is also a partner leader and is expected to serve as a mentor and coach for partner leadership, project and implementation managers.
This position is responsible for consultative performance in all areas related to NICE inContact solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As a Partner Program Manager, a Typical Day Might Include the Following:
TECHNICAL
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXoneâ„¢, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.