Moog, Inc
Manager Product Customer Support (Aircraft Group) (Finance)
Over the past 60 years, Moog has developed a reputation throughout the world as a company whose people and products are at the forefront of the aerospace industry. We have consistently demonstrated our ability to meet ever more demanding challenges be they technical, schedule or cost. This directly reflects the creativity, work ethic and remarkable attention to purpose of our people.
As a result, we are positioned today on virtually every aircraft in the marketplace, supplying reliable systems that are highly supportable and add significant value for our customers.
The Manager Product Customer Support will be expected to:
Provide factory support of Moog products to primary customer facilities on the East Coast.
Liaison with multiple departments within Moog and our customer's engineering and supply organizations.
Maintain appropriate certifications, tools, and safety equipment to operate within established guidelines and Safety plans.
Provide support of removals analysis and trends as well as monitoring requests and providing 24/7 response for critical customer questions and repair requests.
Work within customer factory and some local travel as well as some cross-country travel.
Accountabilities:
Ability to generate draft work instructions for review and approval by Moog and its customer's Engineering and Quality authorities.
Interface with various disciplines inside and outside of Moog.
Perform data analytics of factory removals and non-conformance tags to identify trends and implement resolution.
Support customer meetings via preparation of data and presentations. Will often present such material at such meetings.
Support failure analysis activity within various laboratories related to the primary customers and Moog.
Provide shop level training
Maintain appropriate certifications, tools, and safety equipment to operate within established guidelines and Safety plans.
Perform Final Inspection on production hardware.
A qualified candidate should have the following experience...
Bachelor's Degree in a technical field and a minimum of five years of related experience with Moog or similar products or customer support responsibilities;
Minimum 3 years experience in an externally (customer) facing technical position in a related industry
Ability to provide 24/7 support of a Prime customer's factory and flightline across all model aircraft
Candidate must be a self-starter. Position is primarily driven by external customer requirements, and the work performed to meet those customer requirements are often performed with minimal Moog supervision.
Occasional support of Moog Aftermarket activities as required.
Vendor assist rework includes minor rework of Moog hardware using primarily using hand tools.
Rework can take place either with the part on a bench, or in-situ on the aircraft.
Basic knowledge of Lock Out / Tagout procedures.
Good technical judgement for pre-MRB dispositioning of parts
Basic knowledge of engineering drawings, process documents, electrical schematics, wiring and hydraulic diagrams required.
Ability to work in a fast-paced dynamic team environment
Team player with strong communication skills - written and verbal
Ability to work under pressure and deliver results within deadline
Strong sense of responsibility and collaboration
Preferred Qualifications:
Knowledge of FAA requirements and aerospace industry specifications (MIL, AS, ASTM, AMS, etc.) desirable
Experience in Lean systems/process development desirable
Experience in blue print reading, GD&T and special processes associated with the aerospace industry desirable
EOE/AA Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity