Rollins, Inc.

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IT Change Control Analyst (Information Technology)



Are you looking for an opportunity to advance your career? We are seeking top talent to join the Rollins IT team!

 

Our Change Control Analyst contributes to the integrity of the Rollins IT universe by aiding in the Change Control framework to be used across all RSC IT groups. They are responsible for the maintenance of the Change Control module in ServiceNow and the Change Control Process that is aligned with SOX compliance. This role reports and improves Change maturity by defining metrics, reporting on a group's performance, and making recommendations based on ITIL and ITSM discipline to the Change Advisory Board.

The Change Control Analyst collaborates with Leadership and Project Managers across all business groups and brands providing guidance for IT changes for major business initiatives, making sure IT changes are in compliance.

 

The CCA also manages the Change Control team's tasks of reviewing change requests for accuracy and impacts, accessing change logs for SOX activities, and attending technical reviews to ensure change readiness and continuous improvement opportunities.  

Apply in minutes with a resume, even from your mobile device! 


Responsibilities

You Will be responsible for. . .

  • Guide change control within the department and company to ensure consistency in process and communication
  • Provide/consult change control services to RSC IT groups, RSC PMO's, and independent Project Teams
  • Facilitate all CCB CAB and eCAB meetings
  • Ensure weekly change schedule is reviewed and changes are approved before implementation
  • Manage change approval groups within ServiceNow
  • Reports on trends by analyzing change performance data to various change champions, including guidance on change implementation improvements and recommendations
  • Aid in performance guidance to the RSC Change Management Process
  • Ensure RSC Change Control processes and team management align with Rollins core values
  • Work with team members on change management and training related activities
  • Manage stakeholder expectations and engagement
  • Maintain the change management portion of the ServiceNow KB
  • Leverage ITIL and other best practice frameworks
  • Support the Change Management process owner
  • Support ServiceNow and platform administrators, as well as other defined applications and integrations
  • Perform the day-to-day monitoring and oversight of change management and ITSM processes
  • Utilize data from ServiceNow to develop and publish reports and dashboards
  • Conduct post implementation reviews and validate the results against specified practices and associated SOP's

The Benefits. . .

  • Challenging position with a financially stable and reputable company 
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance 
  • 401(k) plan with company match, employee stock purchase plan 
  • Employee discounts, tuition reimbursement, dependent scholarship awards   
  • Paid Time Off 
  • Work Environment: Opportunity for hybrid office and home-based working arrangements once onboarded and trained.

Why Rollins?

Rollins, Inc., is a global consumer and commercial service company who provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management industry is $16B and growing and provides services and protection against termite damage, rodents, and insects to more than 2M customers in the US alone.  Rollins is headquartered in Atlanta, GA and has over 800 locations worldwide, 17,000 employees and reaches over$2B Revenues annually (NYSE: ROL). 

The core business is operated through our wholly owned subsidiaries, the largest companies include Orkin US, HomeTeam Pest Defense, Clark Pest Control, Orkin Canada, Western Pest Services, Northwest Exterminating and TruTech Wildlife.

The mission of Rollins is to empower our brands to focus on best serving their employees and customers.

Also, we are proud of our effort around diversity, equity, and inclusion. Learn more here. 
 

Voted Top Workplaces 7 years in a row by The Atlanta Journal-Constitution! And now we are recognized as a National Top Workplace.


Qualifications

The Experience You Will Bring (Minimum Requirements):

  • Bachelor's degree or equivalent work experience
  • 3 – 5 years real life application of ITIL and ITSM practices for Change Control (Management)
  • 3+ years of experience in change management in a corporate environment
  • 3+ years working in the ServiceNow
  • Proficient at leading weekly change control meetings
  • Proficient at creating reports and tracking trends within the ServiceNow platform
  • Excellent written and verbal communication
  • Proficiency with MS O365, including creating reports in Excel, building presentations within PowerPoint
  • Ability to identify and track trends with a negative impact to the RSC production environment
  • ITIL experience preferred
  • Continuous Improvement Experience (Lean, Agile), ITSM/ITIL Certified, ServiceNow Development experience, Proficient O365 SharePoint, Power Point, and Excel
  • Soft Skill Qualifications: Influencer, Decision Maker, Personable, Good Judgement, Facilitation Acumen, Collaborative, Critical Thinker, Strategic, High Communication Aptitude, Resolution Oriented

Physical Demands / Working Environment:

 

We require the ability to pass a drug screen and background checks.  Candidates must have the ability to perform the requirements of the job with or without accommodations. No travel required.

 

Are you ready to take your CAREER to the next level?

Apply in minutes with a resume – even from your mobile device!

 

Rollins, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

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