Redstone Federal Credit Union
Mortgage Servicing Assistant (Finance)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Complete accurate onboarding of new mortgage loans to servicing system including but not limited to; establishing the escrow and collateral records, initial escrow analysis, validate accuracy of closing funds, post relevant payment types to the core system, determine applicable IRS reporting, resolve any issues as necessary.
Resolve servicing concerns or issues by clarifying the member's concerns, determining the root cause of the problem, selecting and explaining the best solution to solve the concern, expediting the correction or adjustment and follow up to ensure resolution and provide members documentation related to mortgage loan queries.
Analyzes/monitors reports, mortgage accounts and pending/outstanding insurance claims; Follow standard procedures and exercise judgement to determine any corrections needed, funds to be applied or held; prepares, calculates and processes corrections, payments and payoffs.
Approve and disburse insurance and property tax payments from escrow accounts. and reconcile with vendor's report. Approve vendor's request for funds; Research discrepancies as needed.
Prepare mortgage releases for closed end mortgages and HELOCs for management signature. Send to probate office of applicable county to ensure release is recorded; once recorded mortgage is returned by county, send original to member.
Process requests for loan changes; calculates loan to value ratios, new rates, principal and interest payments and fees; prepares documentation and meet with members; process and update loan changes in systems.
Monitor HELOC low balance reports to determine if RFCU's collateral lien position is at risk. Research and take appropriate action to protect lien position.
EDUCATION / EXPERIENCE
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.