Primary Purpose

The Collections Clerk is responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.

Key Activities

Contact assigned clients who are past due in payments (considered delinquent 60 days past invoice date).
Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.
Propose potential account write-offs to Credit and Collections Manager based on collectability as well as preparing write-off documents to send to third party collection agency.
Work with Credit department on open or potential credit issues.
Researching credit balances/open cash that are open (as needed).
Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.
Handle inbound customer service calls & questions, both internally & externally in professional manner.
Handle inbound inquiries from vendors in regards to accounts payable issues.
Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.
Process monthly/daily credit card charges for Television, Radio & Digital advertisers.

Skills

Education & Experience/Certifications

High school diploma or equivalent
2 – 5 years of call center, collections, customer service and/or sales experience

Skills & Abilities

Ability to communicate effectively under pressure
Ability to negotiate effectively
Excellent communication skills
Strong organization skills, accuracy and attention to detail
Strong Excel skills
Ability to learn and utilize collection software

Work Environment

Standard office environment.

About Scripps

The E.W. Scripps Company (NASDAQ: SSP) serves audiences and businesses through a growing portfolio of local and national media brands. With 52 television stations in 36 markets, Scripps is one of the nation's largest independent TV station owners. Scripps runs a collection of national journalism and content businesses, including Newsy, the next-generation national news network; podcast industry leader Stitcher; the fast-growing national broadcast networks Bounce, Grit, Escape, Laff and Court TV; and Triton, the global leader in digital audio technology and measurement services. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, "Give light and the people will find their own way."

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis on race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.