Supervisor, IT Service Management (ITSM) (Information Technology)
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
- Competitive pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
- Relocation assistance
- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Supervisor, IT Service Management (ITSM) | Pay Range: $109,500.00 -$142,250.00
Join Our Team as Supervisor, IT Service Management!
We're looking for a proactive, detail-oriented leader to join our team as the Supervisor of IT Service Management (ITSM). In this role, you'll lead a team responsible for core ITSM functions — including Change Management, Incident & Problem Management, IT Asset Management, Baseline Configuration, and Operating System (OS) Security Patching. These capabilities are essential to maintaining the reliability, availability, and security of SPP's systems and ensuring compliance with regulatory standards.
As Supervisor, you will oversee day-to-day ITSM operations, ensure best practices are followed, and support the team in delivering high-quality, consistent processes. You'll play a key role in driving continuous improvement, coordinating with internal teams, and contributing to SPP's security posture. This position interacts across multiple departments and plays a leadership role in audit and regulatory activities related to IT controls and NERC CIP compliance.
This role is ideal for a leader who thrives on building strong teams, driving accountability, and strengthening organizational processes. You'll have the opportunity to shape how SPP manages critical IT services, coach and mentor staff, and be a key contributor to enterprise-wide initiatives. If you're ready to lead where service management meets operational excellence, we encourage you to apply and help support the systems that power the grid.
Qualifications
Education Requirements:
- Bachelor's degree in an Information Technology-related field, or equivalent job-related experience
Experience Requirements:
- 8+ years of experience in Information Technology, Engineering, or a related field
Required:
- Strong leadership skills
- Excellent customer service and organizational skills
- Flexibility and the ability to function with constantly changing and multiple priorities
- General knowledge of operating systems, application development and support, and database management systems
- Proven troubleshooting, problem solving, and analytical skills
- Excellent written and oral communications skills
- Understanding of, compliance with and enforcement of SPP Policies and Procedures
Preferred:
- Five (5) years utility industry experience
- Five (5) years of team leadership experience
- A variety of experience in Information Technology applications projects
- General knowledge of SPP Operations functions, processes, procedures
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
- The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
- The employee must occasionally lift and move up to 10 pounds.
- Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Position Type, Location and Hours :
This is a full-time, onsite hybrid position based in Little Rock, Arkansas. The standard workweek is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with extended hours may be required. Job requires managing staff working rotating shift schedules with long hours.
Travel Requirement:
This position requires minimal (15%) travel
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .
Full job descriptions will be made available to those selected for an interview.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
