ADESA California LLC
Account Supv II (Finance)
Job Summary: Reporting to the General Manager or designated manager, the Account Supervisor will be the liaison between ADESA and their designated accounts, along with coordinating all facets of the assigned account(s) in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. Oversees inside administration and/or outside operations depending on auction size. Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.
Responsibilities and Duties:
1. Walk all vehicles with Customer/Representative, recommend repairs to generate revenue and check the quality of Recon.
2. Educate shop personnel and CR Writers on contractual guidelines for each Account.
3. Recommend, generate, verify, and approve mechanical and body shop repairs/work orders based on the criteria for each account are completed and charges submitted along with data entry of the repair.
4. Determines vehicle grade depending on damage and recommends repairs to account in order to increase vehicle grade and value.
5. Determines Certifications per account guidelines.
6. Writes repair orders on vehicles for repair.
7. Determines when to repair vehicles using outside vendors (glass companies, etc).
8. Perform physical inventory of vehicles and track missing units.
9. Communicates with Customer for failed Post Sale Inspection's or Arbitration.
10. Verify vehicle announcements and reports are accurate for pre-sale and/or prepares pre and post sale inspections.
11. Ensure arbitrated units are restocked into inventory and proper announcements are made.
12. Maintain knowledge of DMV laws and regulations pertaining to titles.
13. Coordinate and assist with numbering of vehicles for sale.
14. Represents vehicles on the auction block and assist customers as needed.
15. Manage and oversees inside administration and/or outside operations to ensure all duties are complete.
16. Any other duties as assigned by General Manager or designated manager.
17. Develop and train all employees within the Department by company standards and guidelines. Monitor training conducted and ensure such training is according to company policy and procedures.
18. Make sure the Department is properly staffed at all times. Develop and post weekly work schedules one week in advance for all Department employees. Control regular and overtime payroll within budgets.
19. Prepare and conduct performance appraisals for all employees per company policy.
20. Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Follow through and communicate employee relations problems to the General Manager or designated manager.
21. Evaluate and take positive and consistent disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Conduct written warnings, suspensions and terminations of employment with the General Manager and Human Resources. Initiate and document terminations of employees. Attend unemployment hearings.
22. Attend a Profit and Loss Statement review each accounting period with the General Manager. Ensure accurate and timely reconciliation of Department accounting with weekly and monthly corporate reports. Initiate and follow-up on discrepancies.
23. Oversee all sales records, controllable expenses and cost items affecting profitability of the facility. Order supplies and forms.
24. Oversee accurate daily accounting of all bookkeeping and daily completion of records. Submit required operations report to manager
25. Monitor local competition and report to the General Manager or designated manager.
26. Recommend new customer services and procedures to the General Manager or designated manager.
27. Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees.
28. Monitor and ensure compliance with all contractual customer, contract and supplier agreements in conjunction with the accounting department.
29. Monitor inventory levels and work with other managers to ensure maximum turnover of inventory without loss of sales using the first in/first out guidelines. Monitor and ensure compliance with floor plan layouts, order guides, and other directives. Initiate and complete accurate inventory transfers as instructed.
General Employee Responsibilities:
30. Standards of Conduct:
a) Provide prompt and courteous service at all times.
b) Perform customer service transactions as described in the account contract.
c) Be familiar with procedures for handling all aspects of customer service.
d) Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
e) Maintain a professional appearance and a neat work environment consistent with the Employee Handbook.
f) Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
g) Advise the designated manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment.
h) Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures.
i) Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Manager or other c