Federal Reserve Bank (FRB)
Technology Services Manager-Experienced (Finance)
Job Summary:
Accountable for managing the services and portfolio of applications and infrastructure aligned with an internal business division client. Provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs or product vision and strategy. Identify client business improvement opportunities by managing integration of emerging services. Define and deliver tools, products, platforms, processes and capabilities that directly influence efficiency of the portfolio. Create methodologies and best practices to ensure delivery of products and/or services aligned with IT standards. Senior level position requires a seasoned professional with a full understanding of IT industry practices. Requires high level of experience and proficiency in field.
*Principal Duties and Responsibilities:
1) Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.
2) Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts.
3) Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements.
4) Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.
5) Provides production support for project implementations
6) Serves as primary technical point of contact for all infrastructure services. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning and implementation efforts related to client`s needs.