B.HOM Floating Service Manager (Maintenance)
JOB TITLE: BHOM Floating Service Manager
REPORTS TO: BHOM Operations Support Manager - Floating
DIRECT REPORTS: No
Who We Are
B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.
Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.
We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we've come and are ready to tackle what's next. Come join us!
Role Overview
As the BHOM Floating Service Manager, you'll have a big mission. Your mission if you chose to accept it will be to generate leads, sell, and renew apartment leases in accordance with company and Fair Housing guidelines. You will be responsible for assuring the Company's standards are achieved and excellent customer service is delivered. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what' is done here at B.HOM.
Key Responsibilities
- Coordinates and assists with responding to resident/management requests for the property. Periodically checks the work progress of each maintenance employee, assisting and providing direction as needed.
- Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
- Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
- Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects.
- Responsible for the upkeep and security of all property-issued tools.
- Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
- Participates in the site staffing needs in conjunction with the Community Manager.
- Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
- Has a complete understanding and working knowledge of the company's policies and procedures. Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
- May diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.
- Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
- Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees
- Travel up to 100% of the time to other sites as scheduled
- Other duties as assigned
You Have
- Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical
- Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
- Ability to regularly travel via automobile and airplane for community required training/business
- HVAC certification
- E.P.A Certification required (Type II – domestic HVAC systems)
- CPO (Certified Pool Operator) required
- Basic computer skills/knowledge required to perform job functions
- Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions
- Strong communication and interpersonal skills, and a positive, team-oriented attitude
- Ability to work with a diverse group of people and customers
- Required to provide own (industry specific) hand tools
- A valid driver's license and/or reliable transportation required
Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Floating
Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.
At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.
