The Briefing Center Program Manager has overall responsibility for the Denver Executive Briefing Center (EBC) and will be the focal point for enhancing existing Briefing Program within the facility with leading-edge technology, professionally produced content and substantially increased event frequency.
Primary Duties and Responsibilities:
Qualify briefing requests with sales leadership, strategically plan events, coordinate all tactical components of briefings (administrative/logistical/hospitality), and participate in the execution of briefings.
Develop quality content corporate briefings.
Facilitate post-event and ROI reporting. - Compile, analyze and manage reporting of all significant metrics for the center, including usage statistics, and trends, evaluation scores, internal and external customer feedback.
Facilitate the marketing, planning, management, and measurement of the Executive Briefing Program; including facilitation of actual client briefing
Work directly with customers, sales, marketing, administrative services, consulting, and executive leadership to strategically plan, schedule, and execute executive briefings.
Work with local IT support team to coordinate the needed AV/IT support and equipment.
Work with internal program stakeholders and Internal Communications to market briefing center programs to increase awareness and provide valuable communications to the company for event plans and communication.
Manage financial aspects including forecasting, budget tracking, and purchase requisitions/orders.
Develop synergy between multiple briefing programs
Develop and oversee training programs for internal staff, account managers, and presenters
Strong understanding and knowledge of company products and services
Understanding of Sales process/cycles
Strong customer service experience
Perform other duties and special projects as assigned.
Manage day to day operations of the center including some administrative tasks
Experience working with Executive Level Officers preferred
High School Diploma or General Education Diploma required
Bachelor's Degree from four-year College or university in Business, Communications or a related field of study or five or more years of related experience (in addition to the experience requirements below) required.
5 years or more of internal/external events management and briefing center experience.
Past success in strategic planning, marketing and execution of EBC management, executive briefings, sales meetings, trade shows, internal company-wide meetings and promotional events.
2 or more years of management experience required
Display a professional appearance and manner.
Availability to work flexible work schedule as needed.
Knowledge of CRM Tools; Salesforce.com experience highly valuable
Ability to multi-task in a demanding, fast-paced environment with limited support.
Excellent communication, presentation, and organizational skills required.
Strong coordination and problem-solving skills required.
Demonstrated ability to handle confidential information with discretion required.
Ability to understand information security concepts and industry as well as Optiv Security's value proposition required.
Successful experience conducting meetings and briefings with Meeting tools required.
Effectively handles difficult, potentially confrontational issues; diffuses conflict and /or resolves problem situations
Ability to operate equipment or tools, specifically audiovisual technology, and presentation software required.
Strong computer skills, including proficiency with internet navigation and MS Office Suite, required.
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All your information will be kept confidential according to EEO guidelines.