Guardian Life Insruance
Team Leader, Customer Service Delivery (Finance)
The New Business & Benefit Services (NBBS) Team Leader is responsible for leading and managing all aspects of their direct team whether the team is in Onboarding, Case Install or Business Process. The role of a team leader is to effectively lead and manage their direct team members to ensure we meet our commitments to customers in an efficient manner.
It is intended that the role of a team leader enables their respective team to contribute to the achievement of customer and financial goals within the NBBS department by; driving service excellence through continuous improvement of operational processes and maintaining all compliance and security requirement. However, a team leader enables these goals by spending 70% of their time creating a highly engaged team and culture by providing coaching, feedback and development of each team member daily.
Essential Job Responsibilities, Duties, Tasks
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
GuardianĀ® is a registered trademark of the Guardian Life Insurance Company of America.