SmartTech Tech Specialist (Architecture)
Since 1987, MSA Security has served as an industry leader in high-consequence threat protection and specialized training for corporate and government clients. The MSA team is comprised of security professionals with diverse backgrounds in law enforcement, elite military units, and the private sector, all working together to provide unparalleled explosive detection, consulting, training and perimeter security services. MSA combines hands-on expertise with information and technology to minimize our client's vulnerabilities to threats and lessen risks in order to protect their personnel and property.
MSA Security is looking for a Technology Specialist who can assist in the day to day operations of our needs as it pertains to our SmartTech business. This individual will be providing excellent customer service to clients as well as work on back end IT needs.
â— Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues
â— Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members
â— Troubleshoot/resolve network connectivity and performance issues
â— Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment.
â— Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks
â— Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution
â— Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks
â— Perform post-resolution follow-ups to help requests to ensure end-user satisfaction
â— Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases
â— Maintain and train others in compliance with company technical standards
â— Receive purchased items and RMA defective items
â— Perform hardware and software asset tracking
â— Lift/transport moderately heavy objects (computers, monitors, etc.)
â— Perform other related duties as assigned or requested
â— Rotate on-call responsibilities as needed
Required Skills & Experience:
â— 0-6 months professional desktop support experience in an Information Technology environment
â— 0-6 months of professional end-user computer phone support
â— Exceptional customer service, organization, communication, and interpersonal skills
â— Exceptional analytic and problem-solving skills with attention to detail
â— Strong technical aptitude Windows servers and software
â— Strong technical aptitude of Microsoft Office Suite and other common office applications
â— Thorough understanding of hardware and software configurations
â— Solid knowledge of various computer and networking components
â— Familiarity with local and wide-area networking concepts
â— Familiarity with VOIP and Avaya.
â— Ability to work collaboratively in a team environment
â— Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work.
â— Ability to study existing products, new products and technologies to advance level of knowledge
â— Excellent written and documentation abilities
â— Ability to absorb and retain information quickly
â— Ability to present information in user-friendly language, both written and verbal
MSA Security is an Equal Opportunity Employer – M/F/Veterans/Disabled and other protected categories