Ascend Learning, Inc.
Technical Support Specialist (Information Technology)
Ascend Learning; LLC (www.ascendlearning.com) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,000 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U.K.
Who We Are
BoardVitals brings together content from major publishers, universities, and top healthcare professionals, creating the largest training ecosystem in medicine. BoardVitals helps healthcare professionals prepare for medical board exams, recertification exams (MOC), fulfill continuing education requirements, and in-service exams offering high-yield content in over 30 specialties.
Job Overview
We are looking for a solutions-oriented Technical Support Specialist for Customer Operations team to connect with our customers - answering questions, resolving issues, and being the resident expert on the BoardVitals platform. Your mission will be to make sure that the BoardVitals platform runs smoothly for our customers, and when it doesn't help identify the underlying causes of the errors. Our customer operations team sits at the heart of our business and has a major impact on our continued success. This is a role with the ability to make a huge impact, and has room for continued growth. We are a small, but mighty team with the shared goal of making a huge impact in the healthcare industry.
** Evening, weekend, and holiday availability is a must for this position. You'll work 35-40 hours a week, with the flexibility to work some shifts from home. Training and meetings are held in our NYC office.
Responsibilities & Duties
Education and Experience
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.