AM Restaurant Supervisor (Food Services)

Job Description Summary

Supervise the service and food presentation to ensure a high level of quality and consistency.

Job Description

• Assist with supervising, guiding, and training the F&B staff. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Conduct pre-shift meetings to inform staff of daily events.
• Ensure that employees comply with tip-reporting requirements, uniform and service guidelines, and other policies and procedures.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.
• Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance, texture, serving temperature, portion size, and garnish method as required.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Maintain a clean, neat, and well-organized work and buffet area, service areas, walls, floors and counters.
• Perform other assigned duties.

Qualifications and Requirements:

• High School diploma or equivalent.
• Two or more years of food service experience in a full-service restaurant or similar setting.
• Prior supervisory experience preferred.
• Carrying or lifting items weighing up to 50 pounds.
• Standing up and moving about the kitchen and restaurant.
• Handling food, objects, products and utensils.
• Bending, stooping, kneeling.
• Communication skills are utilized a significant amount of time when interacting with customers and employees.
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, cash handling is utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Must have a valid Food Handlers Certification and a TABC card.
• May be required to work weekends and/or holidays.
• Must be available to work the morning shift, with a start time of 5 am.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Health Benefits (Health & Dental Insurance)
• 401(k) Retirement Plan
• Vacation
• Sonesta Hotels & Other Outlets Discounts
• Paid Holidays
• Sick Days
• Educational Assistance
• Employee Recognition Programs
• Newborn & Adopted Child Leave
• Spousal & Domestic Partner Leave
• Life Insurance
• Short Term Disability
• Long term Disability
• Employee Referral Program
• Credit Union
• Direct Deposit
• Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.