The Cloud Platform Specialist provides pre-sales technical support for the development and implementation of complex products/applications/solutions, focused on a specific product line/offering. Uses in-depth specific product line knowledge to provide technical expertise to sales staff, other presales resources, and the customer. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation. Travels to customer locations up to and may exceed for short durations, 50% of the time.
Essential Duties & Responsibilities
Contributes to the knowledge base of subject matter material for your area of expertise and provides feedback for enhancements and future market opportunities to fill product issues and gaps or extend competitive advantage
Maintains level of expertise in technical focus area, solution or domain.
Works to ensure technical wins during sales cycles by performing technical qualification of opportunities where regional teams lack resource on the subject matter, architect solutions from customer requirements, performing solution demonstrations & other proof points, and proving Informatica's technical capabilities in order to reinforce the value proposition driven by the account team.
Timely documentation within CRM / Marketing software, as applicable, of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.)
Actively participates in obtaining "technical closure" when the product specialist team is responsible for leading an opportunity.
Providing the interface between the field presales and other technology functions within Informatica for product direction and feedback.
Ensures customer satisfaction and assist with delivery of wrap-up presentation and any debrief documentation.
Knowledge & Skills
Seasoned, experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.
Demonstrated experience using industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives.
Effective presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
Thorough understanding of the business and technical contexts of key accounts.
Enthusiastic self-starter and leads and compels others to get on board.
Builds consultative effectiveness and establishes trust with internal and external customers.
Technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.
BA/BS or equivalent educational background is preferred.
Minimum 5+ years of relevant professional experience.